Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Lolajack. We take privacy seriously and set out here the types of data we hold, how we use it, who we may share it with and the choices available to you. If you have questions about our handling of your data, please get in touch.

Types of data we collect

We collect information that is necessary to operate your account, process transactions and provide responsible gambling tools. Collection takes place when you register, make deposits or withdrawals, contact support, use the site or take part in promotions.

Personal data

Personal data includes your name, date of birth, email address, postal address and any identity documents you provide for verification. This information is used to confirm your identity and to meet legal and anti-money-laundering obligations.

Technical data

Technical data covers IP address, device and browser details, operating system, game session logs, cookies and other identifiers. We use this data to maintain and secure the site, to troubleshoot issues and to improve performance on desktop and mobile devices.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, bet and game histories, bonuses applied and account balance changes. We retain transactional records to process payments, resolve disputes and fulfil regulatory reporting requirements.

How we use information

We use your data to create and manage your account, process payments, verify identity, prevent fraud and ensure fair play. Data helps us deliver customer support, investigate suspicious activity and comply with legal obligations. We may also use aggregated or anonymised data for analytics and to improve our services.

Data protection and storage

We maintain technical and organisational measures to protect your information from unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff and service providers who need the information to perform their duties. We store data securely and only retain it for as long as needed for the purposes described or to satisfy legal requirements.

Cookies and tracking technologies

We and our partners use cookies and similar tracking technologies to remember preferences, provide personalised content and measure use of the site. You can manage cookie settings through your browser or the site cookie settings. Disabling certain cookies may affect the functionality of the site.

Your rights

You have rights under data protection law, including the right to access personal data we hold about you, to request correction of inaccuracies, to object to certain processing and to request restriction of processing in some circumstances. You may also request a copy of certain personal data in a portable format.

Access, correction and deletion of data

To request access, correction or deletion, contact our privacy team at [email protected]. We will verify your identity before responding and will handle requests in line with applicable law. In some cases we may retain limited information where required for legal or regulatory purposes.

Information sharing and third parties

We may share information with payment processors, identity verification providers, fraud prevention services and regulatory or law enforcement authorities where required. Third parties receiving data are contractually bound to protect it and to use it only for the agreed purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When material changes are made we will notify you via the site or by email where appropriate. Please review this page periodically for the latest version.